Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and shipped via Royal Mail. You can also choose to collect your candles from Embers.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected. however, in the unlikely event of breakage a full refund/replacement will be sent if reported within 24 hours of receipt. Photographic proof will be required.